Customer support
Help for Jendie customers
Ways to reach support
- Visit
- Chania Mall, 1st Floor, Thika
Monday to Saturday, 8:00 am to 6:00 pm
Sign in to the tracking app with the login details we gave you at installation.
Emergency
If your vehicle is stolen
During office hours, call +254 714 449 103.
Report to the police
Report the theft at the nearest police station and note the OB (Occurrence Book) number.
Call Jendie
Call +254 714 449 103 with the vehicle's registration number and the OB number.
Follow guidance on immobilisation
Use the immobilise function as our team advises, so the vehicle is stopped safely.
Let the police recover it
Share the vehicle's location with the police. Do not attempt to recover the vehicle yourself.
Common problems
More answers in the FAQ.
My vehicle shows as offline
Trackers report over the mobile network, so a vehicle in an area without signal, or one whose battery has been disconnected, will show offline until it reconnects. If it stays offline after the vehicle is back in coverage with power, contact us with the registration number.
I am not receiving alerts
Check that notifications are allowed for the tracking app in your phone's settings, and that the alert is switched on in the app. If both are correct, contact us and we will check the alert configuration on your account.
I have forgotten my login details
Contact us from the phone number registered on your account and we will help you regain access.
I am selling my vehicle or moving the tracker
Contact us before the sale or removal. We will advise on transferring or closing the account and, where possible, removing or re-installing the tracker.
Faults and warranty
Report a fault or make a warranty claim
Contact us
Call, WhatsApp or email with your registration number, the device IMEI if you have it, and a description of the fault.
Diagnosis
We check the device remotely where possible, and book a technician visit if needed.
Repair or replacement
Faulty equipment is repaired or replaced according to the terms in your quote.